I use Gmail for my personal email account but I’ve found that Outlook works better for my work account which has recently switched to using Exchange. There was one minor annoyance however; I was unable to select custom notifications for the app, and I was originally limited to the default selection. Having spent years listening to the same message notification I didn’t really want to change it, but luckily I was able to find a solution.
The problem arises from a change in more recent versions of Android to allow specific permissions for various apps. Outlook does not have access to Storage by default and so it can’t see the custom notification. It’s easy to solve however:
- Go to your phone’s Settings
- Go to the Apps section and select Outlook
- Select Permissions
- Switch the Storage permission to on/yes
Now if you go back into Outlook and try to change the notification sound you should be able to see the custom notifications again!